Job Description
Job Description
We are seeking a remote User Experience (UX) Researcher contractor who is passionate about leading and applying a user-centered approach to product development, with a focus on research. The UX Researcher will help guide product teams to build research-based solutions across print, web, and mobile K–12 curriculum experiences through collaboration with UX Design, Product Design, Academic Design, Content and Digital Strategy, and Product Management teams. A Continuous Discovery framework is the basis for this approach.
Top must haves:
- We are looking for a User experience researcher who has strong experience in research methodologies, user interviews, direct observation, ethnography, contextual inquiry, usability studies.
- Someone who has experience in working with the UX Strategists and UX Designers and/or Product Development teams.
- Ability to work in fast paced environments.
- Looking for someone who comes with the good experience in qualitative research and continuous discovery.
- Need some with Lucid charts experience.
- Someone with Qualtirics experience a big plus.
- Confluence, MS Suite is nice to have.
- Candidate with Ed-tech industry is a plus.
- Looking for someone who has 3-5 years of experience in UX research.
This UX Researcher will be expected to:
- Embody curiosity and champion the voice of the user. Educate and communicate with teams and individuals about the power of user research.
- Align research to strategy and understand how to frame research plans that drive confident decision-making.
- Help teams through the process of developing clear hypotheses and then propose appropriate methods for research and synthesis.
- Build presentations, lead discussions, and facilitate synthesis workshops for different stakeholders throughout the organization focused on results and actionable recommendations from research studies.
- Collaborate with UX Strategists and Designers and/or Product teams to translate user needs into tangible solutions.
- Triangulate and collaborate with product analytics and market research.
- Support our Research Operations effort by helping to build and maintain processes for recruiting participants, scheduling participants, paying participant incentives, and tracking.
- Consistently deliver on commitments and proactively communicate when competing priorities or unexpected events put a deadline in jeopardy.
- Deliver user research findings to the Research Repository and support connections to the work with cross-functional teams.
- Motivate and manage yourself and your team members; possess a high degree of analytical ability and intellectual curiosity.
- Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities and cross-functional teams.
- Develop knowledge of competition and complimentary products, relevant to role.
What it takes:
- Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.— knowledge about the appropriate method for different problems.
- Excellent communication skills. Someone who can help lead complex discussions, research sessions and workshops, and present feedback.
- Ability to define and use metrics to track qualitative data with tools like Excel and Lucidchart.
- Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
- Understanding of common product development and project management practices.
- Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time.
- 2+ years of work experience defining and executing User Experience Research activities as a member of a product/application development team.
- Ability and willingness to travel domestically up to 20%
- Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline.
What makes you stand out:
- A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities.
- Experience in the education industry.
- Demonstrated ability to effectively communicate across functional areas.
- Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds.
Job ID:
1032166
Job Tags
For contractors, Work experience placement, Shift work,