Job Description
Overview
Overview
Are you looking for an exciting career and not just a job in the medical field? Nexus Health Multi Specialty, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced Full TimeMedical Oncology Scheduler to work in our brand new 3 level facility located in Santa Fe, NM.GREAT BENEFITS INCLUDE: Medical, Dental, Vision, Paid Holidays, and 401 K.
SCOPE: Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel
Pages clinic personnel as appropriate
Obtains and communicates messages in an accurate and timely manner.
Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines
For new and or referred patients, sets up in system with appropriate documentation and coding
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel
Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage
Arranges for patients to have financial counseling as needed
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice
Follows policies and procedures to contribute to the efficiency of the front office
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request
Obtains necessary pre-certification as required
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed
May be responsible for scheduling post-operative follow up appointments with Physicians
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedur e
Qualifications
MINIMUM QUALIFICATIONS:
High school diploma or equivalent required. Position is entry level and requires 0-3 years’ experience preferably in a medical office setting. Knowledge of medical terminology and coding a plus. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
COMPETENCIES Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is quick learner in the technical/functional area; accesses and uses other expert resources when appropriate Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inthe face of constraints, frustrations, or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.
Nexus Health is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Nexus a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Nexus to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.
Nexus Health is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state, or local laws.
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Job Tags
Work at office, Local area, Shift work,