Job Description

Unit 4 - APC - Academic Professionals of California Job Search Category/Discipline: Student Services Time Basis: Full Time Workplace Type: Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled) NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Job no: 536277 Work type: Staff Location: San José Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible Job Summary The Senior Academic Advisor will support the enrollment, retention, engagement, and graduation of upper-division (Juniors and Seniors) students. Under the limited supervision of the Managing Director, this individual will provide academic advising and success coaching to upper-division undergraduate students in all majors in the College. The Senior Academic Advisor will build rapport, ease transition, and support retention by advising students on academic requirements and procedures, providing support for students facing a variety of moderately complex institutional and personal problems, connecting students to appropriate resources on campus to foster student success, and advocating for the needs of individual students and groups of students. Key Responsibilities Develop and implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success. Monitor academic progress by leveraging early support systems (EAB Navigate – progress reports) and implement systems that offer timely interventions to support student needs. Assist students with navigating University and College processes and procedures, including letters and petitions, schedule changes, academic notice, services related to special needs, etc. Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources. Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals. Develop and implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester. Take a lead role in designing and implementing programming efforts and materials to support students’ transition to SJSU, with the goal of enhancing skills and behaviors that facilitate academic success (e.g., time management, study skills, effective communication with instructors, growth mindset, student panel). Knowledge, Skills & Abilities Basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising. Effectively use PeopleSoft (student administration database) and EAB Navigate. Effectively use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), DocuSign, OnBase, etc. Knowledge of Academic disciplines, coursework, and requirements for the appropriate academic college(s). Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making. Ability to establish trust and a strong working relationship with college students. Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related. Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Master’s degree from an accredited four-year college or university in Counseling, Student Affairs, or related area. Equivalent of 3 years progressively professional student services work experience. Experience working in an advising office/center, preferably a high volume and fast-paced work environment. Experience working with students, staff, faculty and administrators from a diverse background. Experience with university and college advising policies and procedures. Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,276/month - $5,797/month CSU Salary Range: $5,276/month - $7,517/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Advertised: February 20, 2025 (9:00 AM) Pacific Standard Time Applications close: Open Until Filled #J-18808-Ljbffr San José State University

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