Position Summary: The Salesforce Administrator supports the configuration, maintenance, and improvement of our Salesforce platform. This entry-level role is ideal for someone with foundational Salesforce and nCino knowledge who is eager to grow their skills in a collaborative, agile environment. The Salesforce Administrator will work closely with business users, business analysts and senior system administrators to ensure the platform meets evolving business needs. **This is a remote position in the Wisconsin area** Key Responsibilities: Conduct routine system audits and data cleanup to ensure data integrity Support planning and execution of software upgrade processes Serve as the first point of contact for end-user support related to Salesforce and nCino platforms Perform core administrative tasks for Salesforce and nCino, including user account and permission management, standard system configuration, and related maintenance activities Assist in managing data feeds and system integrations related to Salesforce Assist with development, testing, and deployment of new features and system enhancements Create and maintain comprehensive technical documentation for system configurations and operational processes. Collaborate with cross-functional teams to assess system capabilities and optimize business processes through tailored solutions. Provide support for initiatives led by the Project Management Department and other business units. Additional duties as assigned related to business needs. Qualifications: Education & Experience Experience in the financial services or credit union industry preferred 2-year associate degree with appropriate related experience required College degree with major in Information Systems, Finance, Accounting, Economics or Business-related field or equivalent technical experience preferred 2+ years of financial institution or 4+ years of hands-on Salesforce experience Familiarity with Scrum and Agile methodologies preferred Certifications Salesforce Administrator (preferred) Skills & Competencies General banking knowledge Creative and analytical thinker with strong problem-solving skills Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Proven ability to meet deadlines, manage multiple priorities, and navigate both lateral and upward communication effectively. Exceptional verbal and written communication skills. Skilled at communicating effectively across all levels of the organization. Able to work independently as well as collaboratively within a team environment. Self-confident, highly motivated, and driven to succeed. Above average computer skills with knowledge of MS Word, Excel, Outlook Adobe and similar #J-18808-Ljbffr
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