Remote Customer Service Representative (Work From Home) Job at Express Employment Professionals, Mcallen, TX

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  • Express Employment Professionals
  • Mcallen, TX

Job Description

Job Description

Job Description

Job Title: Remote Call Center Agent – Claims Support (Work From Home)

Location:  Fully Remote (U.S.)

Position Type:  Full-Time, Temporary (Project Duration: 1–6 months)

Compensation: $17/hour

Estimated Start Date: Monday, October 6th (Subject to change, please call for schedules; may include weekends)

 

Program Overview:

Express Employment Professionals McAllen is now hiring for over 50+ Remote Customer Service Representatives to support a large-scale claims assistance program. Candidates will handle inbound calls, support clients with claims processing, and provide professional, empathetic customer service. This project is expected to last 1–6 months.

 

Key Responsibilities:

  • Handle inbound calls regarding total property loss, partial property loss, physical injury, and general claims questions.
  • Assist clients with online claims submission; provide Tier 1/Tier 2 support.
  • Accurately enter and manage client data in the system.
  • Maintain empathy, professionalism, and sensitivity when interacting with clients.
  • Complete required background checks.
  • Participate in training sessions and follow operational procedures.

 

Requirements

  • Must be Bilingual (English/Spanish)
  • Strong communication and customer service skills with a focus on empathy.
  • Detail-oriented with proficient data entry skills.
  • Reliable Windows 11 computer with a working camera; Windows Defender as the only active antivirus.
  • Authorized to work in the U.S. and able to pass a background check.
  • Previous call center or customer service experience preferred but not required.

 

If interested, please call our office at 956-664-9675 and ask to speak with Michelle Rodriguez!

#mcallen

PandoLogic. Keywords: Customer Service Representative, Location: Mcallen, TX - 78501 , PL: 600641175

Job Tags

Remote job, Full time, Temporary work, Work at office, Immediate start,

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