Job Description

Job Description

Job Description

Regional Service Manager – Lakeland, FL

Location: Lakeland, FL (onsite with travel up to 25%)
Schedule: Full-time | Travel Required

Compensation: Starting at $90,000 annually , plus incentives

About the Role

We’re looking for a Regional Service Manager to lead and develop our service teams across multiple branches. Based in Lakeland, FL, you’ll be responsible for driving performance, ensuring compliance, and developing strong leaders within the organization. You’ll oversee Service Managers, Shop Supervisors, Service Writers, and Technicians while fostering a culture that reflects TCI’s core values: Dedicated, Positive, Innovative, Ethical, and Accountable .

What You’ll Do

• Lead, coach, and develop shop leadership and staff to deliver operational excellence.

• Drive performance across key KPIs including productivity, efficiency, compliance, and cost control.

• Ensure all branches meet DOT, state, and federal regulations for equipment maintenance.

• Manage labor hours, overtime, rebills, warranty processes, and financial accountability.

• Recruit, train, and retain top Service Managers who embody TCI’s culture and values.

• Support shops in achieving and exceeding scorecard goals on labor, parts, tires, and repairs.

• Partner with leadership to prepare and present monthly shop performance reviews.

• Guide implementation of EOS (Entrepreneurial Operating System) principles into daily operations.

• Analyze and manage branch profit & loss (P&L) statements including labor, parts, tires, and outside repairs.

• Travel to branches (20–25%) to provide on-site leadership, training, and operational support.

What We’re Looking For

• Strong administrative, leadership, and people management skills.

• Proven ability to meet performance goals through KPIs and accountability systems.

• High integrity, professionalism, and ability to maintain confidentiality.

• Excellent interpersonal, communication, and customer service skills.

• Flexibility to work nights, weekends, and holidays as business requires.

• Proficiency with Microsoft 365 and financial/PO systems (preferred).

• Financial acumen with proven experience interpreting and managing P&L statements.

• Valid driver’s license and ability to travel.

• Must be able to perform physical aspects of the job including walking shop floors, climbing in/out of tractors, and lifting/moving objects up to 100 lbs.

Why TCI?

At TCI, we believe in investing in our people. You’ll join a team where leadership is hands-on, expectations are clear, and growth opportunities are real. We provide training, tools, and a supportive environment so you can be the best leader possible.

Compensation:

• Starting at $90,000+ annually, plus incentives

About Us:

We are a family-owned company doing business since 1978.

We are dedicated and committed to safety, each other, and our customers.

Our team is positive and passionate and come to work each day with a "Can Do" attitude. We strive to be creative problem solvers who bring innovative thinking in all our work.

Being ethical, transparent, and accountable has helped shape our team and how we do business. We are looking for more people that match our core values to join our team.

Job Tags

Full time, Night shift, Weekend work,

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