Job Description
Job Title - Account Review Specialist
Job Location - Knoxville, Tennessee, 37920
Duration: 12 Months
Pay : $19.40/hr
The Account Review Specialist plays a critical role in ensuring customer accounts meet all
internal policy requirements to align with federal Anti-Money Laundering expectations. This
position involves partnering with relationship managers and customers to remediate
accounts, deliver excellent customer service, and ensure compliance within strict
deadlines.
Key Responsibilities
Review and remediate customeraccounts to ensure compliance.
Collaborate with internal and external relationship managers and customersto resolve
account issues.
Maintain high standards of customer service while managing remediation efforts.
Ensure accounts are policy-compliant within designated timeframes.
Meet daily production and quality benchmarks.
Document and track account activities accurately.
Required Qualifications
Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).
Advanced organizational and critical thinking skills.
Exceptional attention to detail and the ability to work efficiently under pressure.
Demonstrated adaptability to changing requirements.
Commitment to maintaining confidentiality throughout all account review processes.
Strong computer and data entry skills.
Excellent verbal and written communication.
Preferred Skills
Knowledge of Anti-Money Laundering (AML) regulations.
Experience in banking or financial services.
Familiarity with Salesforce and KYC processes.
Work Environment
This role begins with in-office training and transitions to a remote upon completion.
Job Description -
This position is responsible for working with various areas within the company to successfully implement products and services for customers. Acts as the primary internal contact. Coordinates activities with various departments to ensure that customer's products and services are successfully implemented in a timely, accurate and efficient manner. Resolves issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where applicable.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.
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