Job Description

Job Description

OVERVIEW:

Our client, a US Fortune 250 company and a global medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an accomplished Customer Complaint Support Specialist – Medical Device

** JOB ID: 51514

** JOB TITLE: Customer Complaint Support Specialist – Medical Device

** LOCATION: Onsite Role | 7 Loveton Circle, Sparks, MD 21152

** DURATION: 12 months +

Pay Rate: $30.00/hr. - $34.00/hr. W2 (depending upon experience)

Must have: Must have strong Microsoft Excel/Outlook skills

• Experienced in customer service or complaint intake
• Self-Motivated
• Experience in regulated industry is a plus.

JOB RESPONSIBILITIES:

• The primary responsibilities for this role are:
• Administrative data collection and entry.
• This role is customer facing internal and external customers. Communication methods consist of physical mailings, phone calls, emails, and conference calls.
• Data entry into excel spreadsheet.
• Contact information collection and documentation.
• Document information gathered.
• Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
• Ensures compliance with all client policies and procedures.
• Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
• Make Outbound calls to various customers to verify if field action notifications have been received.
• Able to navigate through large medical facilities to identify correct parties to acknowledge corrective action notices.
• Maintain detailed records of outbound calls such as representative names, titles, and disposition of any products.
• Raise any escalated concerns to the next level of management.
• May perform other duties as required.

JOB REQUIREMENTS:

• Education: Associate degree preferred. High school degree required.
• Knowledge: Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
• Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
• Skills: Proficiency in Microsoft Office, specifically Word and Excel
• Strong Verbal Communication skills
• Self-Motivated.
• Can work with minimal supervision.

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Lead Recruiter

Email ID: lmalgotra@ameritconsulting.com

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with a service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.

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