Job Description

Job Description

Community Manager

About 4 & Co:

4 & Co is Florida’s newest coworking space, designed to empower professionals through collaboration, education, and community building. As a Community Manager, you will be the heart of our space, setting the tone for a positive, dynamic environment for both members and guests. This role is for someone who thrives in a community-driven, fast-paced environment and is excited to lead with a proactive, flexible, and enthusiastic approach.

About the Role:

The Community Manager (CM) is responsible for delivering exceptional service, ensuring smooth day-to-day operations, and fostering a welcoming, productive atmosphere at 4 & Co. The CM must be a connector, able to bridge relationships, create connections, and encourage members to actively engage with the community. The role combines customer service, problem-solving, and event coordination to enhance the overall member experience.

Key Responsibilities:

• Greet visitors and members with a warm, friendly, and welcoming demeanor.
• Conduct tours, effectively communicating 4 & Co's vision, membership options, and space features.
• Onboard new members, ensuring they feel at home and are introduced to relevant services and community members.
• Provide concierge-level service, including checking equipment in and out, troubleshooting technology issues, and assisting with space needs.
• Manage memberships, meeting room bookings, and payments, ensuring accurate records are kept.
• Support the planning and execution of community events that engage and connect members.
• Ensure the space is always clean, organized, and ready for use, addressing any maintenance needs proactively.
• Cultivate a community where members feel welcomed and supported, making connections based on shared interests and goals.
• Communicate clearly and empathetically with members and team members, resolving conflicts and providing solutions as needed.
• Work directly with leadership to make decisions that improve member experience and operational efficiency.
• Will require to be physically active such as walking and able to lift no more than 50 lbs 

Key Attributes:

• Flexible : Ability to adapt and shift focus as needed, ensuring member needs are met with minimal disruption.
• Accountable : Takes ownership of the role, ensuring tasks are completed in a timely and thorough manner.
• Proactive : Actively seeks out solutions and anticipates member needs before they arise.
• Connector : Actively works to bring people together, helping foster meaningful relationships and collaborations.
• Friendly & Outgoing : Always approachable, welcoming new faces, and creating a positive atmosphere.
• Excellent Communicator : Navigates conversations effectively, maintaining a strong presence and rapport with members. Being bilingual would be a good advantage (Spanish). 
• Detail-Focused : Notices and addresses small issues before they become larger problems, ensuring the space is always in top condition.

Experience & Requirements:

• Bachelor’s degree preferred.
• 2+ years of experience in hospitality, customer service, or event planning.
• Strong technology proficiency, including coworking software, payment systems, and AV setups.
• Financially literate, and knowledgeable in invoicing and payment processing 
• High level of emotional intelligence, with a passion for community-building and service excellence.
• Strong organizational and multitasking skills, with the ability to work under pressure.
• Proficiency in Microsoft Word, Excel, and Google Workspaces (Drive, Docs, Sheets, Slides), CANVA, and ChatGPT.

Salary & Benefits:

Competitive salary with a benefits package.

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